Received an item that is faulty or is not suitable? No problem, you have 365 days to exchange or return it (yes, a full year!).
Book a free UK return here.
We offer free (postage paid) returns for UK customers, and accept returns up to 365 days after the item has been received for all customers. Unfortunately due to the logistics, it's not possible for us to offer free worldwide returns.
UK customers can book a free return on the link above and take that to the nearest Post Office for free postage, international customers will need to pay for return postage. We recommend using a tracked postage option at your local post office.
All of our pewter quaichs are handmade in the UK, by skilled craftsmen. This means that they are not all the same, and some may have characteristics which look like imperfections. Often these are a result of the handmade nature of the product, and are entirely normal.
If you have received an item which you believe has a manufacturer's fault with it, or it was damaged during transit, please click this link to email us with the details.
It's often helpful to attach a photo of the affected item/area to your email to help us resolve the issue quickly.
Please note that if you live outside the UK, you may not be required to return the faulty item to us but may be required to provide a photograph of the fault before a replacement is sent out.
We are happy to exchange most quaichs if they are unsuitable. As many of our quaichs are different prices, the easiest way to exchange a quaich is to purchase the new quaich in a new order, and return the unwanted one for a refund.
To return your quaich to us for a refund, please send it back to us with a note of your order number and reason for return.
Items returned must be in the condition they were received in, unused and with all wrapping and tags still attached.
Unfortunately engraved or custom-made quaichs cannot be exchanged unless a manufacturer's fault is found with them or they arrived damaged/broken.
We are happy to refund most quaichs if they are unsuitable. To return your quaich to us for a refund, please send it back to us with a note of your order number and reason for return.
Unfortunately engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must return goods within 365 days of receiving the order, and they must be unused, and in the condition they were received in.
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.
Terms and Conditions
Please visit our dedicated page on our terms and conditions.