Our Values

We like happy customers! We believe that we provide good value products, at competitive prices and we believe in honest and reliable customer service. We uphold these values, and you regularly tell us how happy you are with our service, even when we make mistakes! And that makes us happy!

Aims

buyaquaich.com is a uniquely online quaich retailer. We have chosen this medium to minimise operating costs and reduce our overall environmental impact. We work directly with a large variety of manufacturers so that we can bring products from production to you, the customer, in as few steps as possible. For this reason, most of our quaichs are shipped directly from the people that make them, to you, the people that use them.

Strategy

We aim to offer a wide range of quaichs from different manufacturers and to give you the best possible choice at the best possible price. Our research has given us the expertise to be able to offer an unbiased opinion on any of our products and to know how they compare to others in the market.

Online-only selling can create a number of challenges, so we try to make the process as simple as possible by offering:

- good, personal customer service via either email, telephone or live chat

- clear detailed information on products and sizing prior to purchase

- fast shipping via a choice of methods, charging you only what we pay

- easy exchanges/return procedure after purchase