I ordered 3 items which were quick to arrive & were well packaged.
Unfortunately 1 of these (an engraved item) was scratched so I contacted the company who arranged for a replacement straight away.
At every stage they (Samantha) were very quick to respond to my emails, very professional and I can honestly say that this is the best customer service I have ever seen from any company. There are a magnitude of big organisations out there who could learn a thing or two about customer service from this company.
I would happily order from them again and have full confidence knowing that any problems encountered will be addressed by a real person.
7 Hours ago
Quality and service second to none, will keep buying for special occasions, may one day someone will like me enough and buy me one, maybe they think it's too small for my consumed quantity of Gods Water
20 Hours ago
The Quaich I purchased made a wonderful christening gift for our grandson. It is beautifully crafted and his parents were very impressed. Hopefully this is something he will have for many years and pass down to his own children. Your shipping was spot on as I left the ordering to the last minute.