The service was excellent. We needed the Quaich (complete with engraving) in a very short time so we rang them up and the helpful girl said that she would look out for our online order and make sure it was processed straight away. This was done and we received our order (we paid for express delivery) two days later, thank you.
6 Days ago
My order seem to take longer than anticipated and when it arrived was not quite as it should be. Got in touch with customer services and arranged for another. Within a few days a replacement had arrived in a one condition. Brilliant service to sort out the problem and really nice people to talk to to make is right for me. Just wish it had been right in the first place for me to be 100% happy
10 Days ago
I bought it as a gift for a Scottish lady living in the US - she loved it. It came even much quicker than expected. Great service.