Shopping Cart FAQ

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I can't seem to add a product to my shopping cart?

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I can't seem to add a product to my shopping cart?

If you find you cannot add a product to your shopping cart it is likely that you will need to clear the cookies from your computer. This will start a new 'session' on our store as if you are coming here for the first time. It will clear any items in your shopping cart if you have some.

Click here to clear your cookies.

You can find more information about what cookies are and how we use them here.

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Contact Us

If clearing your cookies did not help and you're still having problems adding items to your cart, please get in touch. You can use the live chat at the bottom of the page (if we're closed you can use it to send us a message), phone us at the number at the top of the page, or send us an email.

It will help us very much to solve your issue if you can provide us with the following information:

  • A description of your problem
  • Any error codes you may have on your screen
  • The name of the browser you are using (eg. Internet Explorer, Firefox, Google Chrome etc.)
  • If you have the means then a screenshot of your problem would be very useful

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