FAQs

FAQs

Find answers to our most popular questions below.

General

Can I get an item urgently?

Can I view my order in a different currency?

Do you have a physical store?

Do you sell wholesale or do group discounts?

What measurement is used to determine the size of a quaich?

Engraving

Can you send me a preview of my engraving?

Why does my chosen product not have a Text Engraving box?

Where will my engraving be placed on my item?

Where can you engrave a quaich?

Delivery

Do you deliver overseas?

How much does delivery cost?

How long does delivery take?

Can the shipping address be different from the billing address?

Orders

When will my order arrive?

What is the status of my order?

My order has been shipped but hasn't arrived?

How do I track my order?

What will my payment show on my credit card statement?

Returns

My item is faulty

How do I return an item?



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Can I get an item urgently?

Yes. We have a small collection of quaichs that can dispatch in one working day. You can filter our quaichs by dispatch time and our stock is up to date so you’ll be shown the expected dispatch date.  If in a rush be sure to select express shipping at checkout to avoid delays in the post.

Yes. Click on the ‘Need help? Chat with us’ live chat link below to get in touch.

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Can I view my order in a different currency?

Yes, just hover your mouse over the flag at the top of the page to select a different currency. It’s much easier to browse in your own currency. This is just a guide, the actual payment will still be taken in Pound Sterling and the exchange made by your card issuer.

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Do you have a physical store?

Not at this time. If you're in the Edinburgh area and you would like to collect an order, please select the collection option at checkout. We'll then send you an email to let you know your order is ready for collection.

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Do you sell wholesale or do group discounts?

Yes. We supply shops, businesses, pipe bands, competitions and other groups, all at discounted prices. Contact us with your requirements.

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What measurement is used to determine the size of a quaich?

All our quaichs are listed according to the diameter of the bowl.

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Can you send me a preview of my engraving?

No need. See your text online with our Preview function. Enter your text in the ‘Text Engraving’ box. Choose any font from the list, click ‘Preview’. Happy? Click ‘use this font’. Not sure? Click any/each font on the list until you are happy, then click ‘use this font’.

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Why does my chosen product not have a Text Engraving box?

We cannot have this product engraved for you but we may have a similar item.. Pop back to the range to check, where engraving is available you'll always be shown the text box.  Use the live chat function if you need help with this.

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Where will my engraving be placed on my item?

In the most practical and aesthetically pleasing place. The engraver will make that decision. If you have a particular wish regarding placement, explain this in the ‘Additional Instructions’ box. If technically possible, we will follow your preferences.

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Where can you engrave a quaich?

We can engrave on the outside rim of the bowl, and on the inside base of a quaich. If you would like engraving on the inside wall of the bowl or on the outside base, you could ask locally.

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Do you deliver overseas?

Yes. Choose an international shipping option at checkout. Orders shipped outside the European Union will have the Value Added Tax removed automatically at checkout. You may be liable for import taxes/customs duty in the destination country. More information.

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How much does delivery cost?

See an estimate of shipping costs by selecting an item and clicking “add to cart”. Use the “Estimate Shipping and Tax” form to “Get A Quote”.

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When will my order arrive?

The total waiting time for your product is a combination of the dispatch time and the shipping time. Check the availability on the product page, and this tells you if it’s in stock for immediate dispatch, or if not, how long it will take. If you see ‘GET IT FAST’ you can get it the next day in the UK. More information.

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Can the shipping address be different from the billing address?

Yes. We can ship to your work place to help with delivery or even send a quaich as a gift directly to the recipient.  Uncheck the box “Ship to the same address" and enter in your shipping address.

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When will my order arrive?

Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for non engraved items is 2-3 working days, for engraved items please add 7-8 working days to this time. Some items are custom made before being dispatched - check item descriptions for details. More information.

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What is the status of my order?

We'll update the status of your order at each step until it gets sent out to you. We'll send you an email to confirm the new status, and you can check it by logging into your account. You can get more info on what the statuses mean here.

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My order has been shipped but hasn't arrived?

Oh dear, we’ve had this happen to us and it’s not nice, especially if it’s a gift.

First check the tracking details to see if delivery has been attempted. Even for untracked (economy) post it may be that the parcel has been left with a neighbour or taken back to the delivery depot. It's best to check with them just in case a card has not been left.

Occasionally delays happen in transit outside of our control, thankfully these are rare but when they do happen it doesn’t usually take too long for the parcel to find its way to you.   If you need further assistance, catch one of our team on chat.

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How do I track my order?

You will receive an email with the dispatch date and name of the courier. It has a tracking reference number and a link to the courier’s website. Click on the link and enter your tracking number.
Detailed information on all methods of delivery is on our delivery page.

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What will my payment show on my credit card statement?

Your credit or debit card statement will show a payment to 'Accelerate' which is our company name.

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My item is faulty

Please don't worry if your item is faulty we'll exchange or refund this for you. 

It's always best to check with us upon noticing a fault as sometimes this is simply a feature of the product. Please contact us with a description of the fault or send us a photo, and we can help.

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How do I return an item?

To find out how to return an item, please view our returns page.